FAQ
Why does my order take approximately 4 weeks to ship?
As part of the launch of our inaugural collection, orders are currently produced on a limited pre-order basis.
This production period allows us to complete manufacturing, conduct quality inspections, and ensure every piece meets our standards before dispatch.
Where do you ship?
We currently ship exclusively within the United Kingdom.
We plan to expand internationally in the future.
How long does delivery take once my order has shipped?
After dispatch, delivery typically takes:
United Kingdom: 2–5 Business Days
You will receive tracking information once your order has been shipped.
Can I cancel my order?
Yes.
You may cancel your order and receive a full refund at any time before it has been dispatched.
Please contact us at:
What is your return policy?
We offer returns within 14 days of delivery.
Returned items must be unworn, unused, and in their original condition with all original packaging and tags.
For full details, please refer to our Refund & Returns Policy.
How do I know which size to choose?
Please refer to our Size Guide available on each product page.
If you are between sizes or need assistance, contact us at:
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking updates to become active.
What payment methods do you accept?
We accept major debit and credit cards through our secure checkout.
Available payment options will be displayed during checkout.
Are my payments secure?
Yes.
All payments are processed through secure payment providers using industry-standard encryption technologies.
Lucien Uriano does not store your full payment details.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number and photographs of the issue so we can assist you as quickly as possible.
How do I contact Lucien Uriano?
For all inquiries, please contact:
We aim to respond within 24–48 business hours.
What makes Lucien Uriano different?
Lucien Uriano was founded on the belief that true luxury is built through intention, refinement, and quality rather than trends or mass production.
Every piece is created with a focus on timeless design, premium craftsmanship, and enduring elegance.